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Mayday

Mayday, la base de connaissance omnicanale des services clients

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1:35
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暗部画面
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Mayday Mayday, la base de connaissance omnicanale des services clients at 0:34wide presenter
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Mayday, la base de connaissance omnicanale des services clients 的文字记录

由语音模型根据影片自身的音轨转写，并非品牌撰写。点击任意一行即可跳到那一刻。

  1. 0:00Depuis 20 ans, les services clients innovent pour se doter des meilleurs outils de communication.
  2. 0:05Malheureusement, les problèmes historiques sont toujours là.
  3. 0:08Mauvaise réponse, temps d'attente beaucoup trop lourd,
  4. 0:12conseillers en difficulté, clients insatisfaits.
  5. 0:15Pourquoi ?
  6. 0:16Une chose essentielle n'a pas évolué, la gestion des connaissances.
  7. 0:20Des volumes exponentiels à maîtriser,
  8. 0:22des connaissances éparpillées, des contenus inexploitables.
  9. 0:26Mais ça, c'était avant Mayday,
  10. 0:28La base de connaissances intelligentes est enfin là.
  11. 0:31Faites part et pour la relation client, MADE délivre la bonne connaissance au bon endroit au bon moment.
  12. 0:37Fini les PDF, Word, PowerPoint, la connaissance est centralisée et harmonisée dans deux formats uniques et faciles à consommer.
  13. 0:45Article synthétique et diagnostique interactif.
  14. 0:48Et toute cette connaissance est disponible partout, instantanément.
  15. 0:52Pour les conseillers, délivrez directement dans leurs outils du quotidien.
  16. 0:55via un moteur de recherche boosté par l'intelligence artificielle
  17. 0:58ou des suggestions intelligentes contextualisées.
  18. 1:01Pour les clients, via une FAQ ou délivrée dans d'autres outils comme les chatbots.
  19. 1:06Il est temps d'en finir avec les connaissances en silo
  20. 1:08et de commencer à capitaliser sur une plateforme de connaissances omni-canale,
  21. 1:12à la clé, jusqu'à moins 26% de durée moyenne de traitement,
  22. 1:16plus 34% de résolution au premier contact,
  23. 1:19moins 51% de temps de formation,
  24. 1:21moins 42% de tickets en moins grâce à la connaissance en self-care.
  25. 1:26Mais surtout, des conseillers et des clients heureux.
  26. 1:29Rejoignez le mouvement et entrez dans l'ère de la connaissance.
  27. 1:33Mayday.
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