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Mayday

Mayday, la base de connaissance omnicanale des services clients

प्लैटफ़ॉर्म
YouTube
अवधि
1:35
बोली जाने वाली भाषा (अनुमानित)
फ़्रेंच
व्यूज़
55.3 हज़ार
स्क्रीन पर चेहरा
3%
गहरे फ़्रेम
12%
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Mayday, la base de connaissance omnicanale des services clients की ट्रांसक्रिप्ट

फ़िल्म के अपने ऑडियो से एक स्पीच मॉडल द्वारा लिखा गया, ब्रांड द्वारा नहीं। उस पल पर जाने के लिए किसी भी पंक्ति पर क्लिक करें।

  1. 0:00Depuis 20 ans, les services clients innovent pour se doter des meilleurs outils de communication.
  2. 0:05Malheureusement, les problèmes historiques sont toujours là.
  3. 0:08Mauvaise réponse, temps d'attente beaucoup trop lourd,
  4. 0:12conseillers en difficulté, clients insatisfaits.
  5. 0:15Pourquoi ?
  6. 0:16Une chose essentielle n'a pas évolué, la gestion des connaissances.
  7. 0:20Des volumes exponentiels à maîtriser,
  8. 0:22des connaissances éparpillées, des contenus inexploitables.
  9. 0:26Mais ça, c'était avant Mayday,
  10. 0:28La base de connaissances intelligentes est enfin là.
  11. 0:31Faites part et pour la relation client, MADE délivre la bonne connaissance au bon endroit au bon moment.
  12. 0:37Fini les PDF, Word, PowerPoint, la connaissance est centralisée et harmonisée dans deux formats uniques et faciles à consommer.
  13. 0:45Article synthétique et diagnostique interactif.
  14. 0:48Et toute cette connaissance est disponible partout, instantanément.
  15. 0:52Pour les conseillers, délivrez directement dans leurs outils du quotidien.
  16. 0:55via un moteur de recherche boosté par l'intelligence artificielle
  17. 0:58ou des suggestions intelligentes contextualisées.
  18. 1:01Pour les clients, via une FAQ ou délivrée dans d'autres outils comme les chatbots.
  19. 1:06Il est temps d'en finir avec les connaissances en silo
  20. 1:08et de commencer à capitaliser sur une plateforme de connaissances omni-canale,
  21. 1:12à la clé, jusqu'à moins 26% de durée moyenne de traitement,
  22. 1:16plus 34% de résolution au premier contact,
  23. 1:19moins 51% de temps de formation,
  24. 1:21moins 42% de tickets en moins grâce à la connaissance en self-care.
  25. 1:26Mais surtout, des conseillers et des clients heureux.
  26. 1:29Rejoignez le mouvement et entrez dans l'ère de la connaissance.
  27. 1:33Mayday.
27 पंक्तियाँ · 234 शब्द

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